REPORT AN ISSUE OR QUERY LAB TELEMETRY

If your container serial failed authentication, returned duplicate scans, or if you require full Eurofins chromatography records for athletic compliance, submit directly to our clinical operations team.

Your Full Name

Athlete / Organization Email

Athlete / Profile Type

Inquiry Classification

Packaging Serial Key (If Applicable)

Technical Inquiry Details

attach_file Attach high-resolution photo of packaging seal (optional):

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Anti-Counterfeit Taskforce

Biobalance offers monetary bounties for verifiable intelligence on unauthorized illicit labs producing counterfeit Biobalance containers or cracked security seals.

SIGNAL HOTLINE: +49 (89) 4120-BIO

PGP ENCRYPTED: security@biobalance-lab.de

apartment European Facilities & Logistics

Munich R&D Cleanroom Campus

Biobalance Sports Nutrition GmbH
Leopoldstraße 184, 80804 Munich, Germany

ISO 22000 // Eurofins Reference Hub

Salzburg Clean Formulation Facility

Biobalance Alpine Biologics
Gewerbepark Nord 12, 5020 Salzburg, Austria

Powder Blending & Micro-Encapsulation

help Verification System FAQ

Where do I find the verification key? It is stamped directly onto the holographic tamper sticker under the scratch-off field or alongside the 2D QR matrix.

What does "Surge Alert" signify? A surge alert occurs if the exact same key was scanned more than 3 times within 24 hours. If you did not perform these scans, contact our desk immediately.